FAQ
Frequently asked questions.
Everything teams ask before subscribing to Shhots AI.
What is a credit?
Credits work two ways depending on output type. AI image generations cost 12 credits each. AI video generations cost 10 credits per second of finished output, so a 10-second video uses 100 credits and a 30-second video uses 300. Auto-captions and 4K upscaling are included at no credit cost.
Do unused credits expire?
Unused monthly credits reset at the end of each billing cycle. If you upgrade to annual billing, any unused credits carry over to the next month within that year.
Can I use generated assets commercially?
Yes. Every plan includes a full commercial license with no watermarks. Use the assets in paid ads, organic posts, your store, your client deliverables, or anywhere else.
What video formats are supported?
MP4 (H.264) from HD up to 4K. Ready for Meta Ads, TikTok, Instagram, YouTube Shorts, Pinterest, and Google Ads with no transcoding needed.
Do you offer refunds?
Yes. You can cancel anytime, and if you request a refund within 14 days of your initial subscription, we'll refund you in full. No questions asked.
Which plan should I start with?
Most founders start with Starter at $19/month to test the workflow on a few products. If you're running weekly campaigns, Pro at $49/month is the sweet spot. If you're at agency volume (100+ ads a month), Scale at $99/month adds priority processing so your renders don't queue behind everyone else. All plans can be cancelled anytime.
How long does each generation take?
AI images render in 30 to 60 seconds. A 20-second faceless video takes 2 to 4 minutes. UGC ads take 4 to 8 minutes depending on length. Scale customers skip the queue with priority processing.
What inputs do I need from me?
For product photos and image ads, a single clean product photo (any background works). For UGC ads, your product image plus a script for the avatar, or a brief and we'll write the script. For faceless videos, your product photo and the hook you want to lead with.
Do you have a Shopify app?
Yes. The Shhots Shopify app pulls your product catalog and lets you generate ads for any SKU in one click. Free to install from the Shopify App Store.
What payment methods do you accept?
Stripe handles cards from anywhere, plus PayPal, Apple Pay, and Google Pay. Indian customers pay in INR through Razorpay with UPI, net banking, or credit card. Every purchase generates a GST-compliant invoice.
Where are my generated assets stored?
Every asset stays in your Shhots library for as long as your account is active. Download anytime in original quality. We don't auto-delete.
How do you handle my product image data?
Your uploaded photos are used only to generate your assets. We don't train models on customer images. Generated outputs are private to your account.
What if I need more than 12,000 credits?
Email [email protected] or book a call and share your monthly volume and requirements. We run enterprise packs with bulk pricing, API access, dedicated account management, and Shopify integration for agencies and brands producing 200+ assets a month.