FAQ
Frequently asked questions.
Everything teams ask before subscribing to Shhots AI.
What is a credit?
Every plan runs on one shared credit pool you spend across any feature. A product image uses 11 credits. The product analysis that runs once per shoot uses 1 credit, which makes a typical 4-image shoot 45 credits. A 10-second UGC ad uses 551 credits and a 15-second UGC ad uses 826. A 10-second product ad uses 577 credits and a 15-second product ad uses 852. Auto-captions are unlimited and use no credits. Credits refresh at the start of every billing cycle.
What is the Creator Agent?
The Creator Agent studies your brand from your website and your product images. It plans and generates marketing content at scale, including static ads, UGC ads, and cinematic ads, based on the marketing goals you set. It is coming soon on Pro and Scale plans.
What is Claude MCP?
Claude MCP lets you use Shhots AI inside Claude to plan and generate your creative campaigns. It is coming soon on Pro and Scale plans.
What is the Facebook Ads Library feature?
It lets you research winning ads and recreate them for your brand with Shhots AI. It is coming soon on Pro and Scale plans.
Do unused credits expire?
Unused monthly credits reset at the end of each billing cycle. If you upgrade to annual billing, any unused credits carry over to the next month within that year.
Can I use generated assets commercially?
Yes. Every plan includes a full commercial license with no watermarks. Use the assets in paid ads, organic posts, your store, your client deliverables, or anywhere else.
What video formats are supported?
MP4 (H.264) from HD up to 4K. Ready for Meta Ads, TikTok, Instagram, YouTube Shorts, Pinterest, and Google Ads with no transcoding needed.
Which plan should I start with?
Most founders start with Starter at $19/month to test the workflow on a few products. If you're running weekly campaigns, Pro at $49/month is the sweet spot. If you're at agency volume (100+ ads a month), Scale at $99/month adds priority processing so your renders don't queue behind everyone else. All plans can be cancelled anytime.
How long does each generation take?
AI images render in 30 to 60 seconds. UGC ads take 4 to 8 minutes depending on length. Scale customers skip the queue with priority processing.
What inputs do I need from me?
For product photos and image ads, a single clean product photo (any background works). For UGC ads, your product image plus a script for the avatar, or a brief and we'll write the script.
Do you have a Shopify app?
Yes. Paste any Shopify product page URL into Shhots AI and generate ads for any SKU. No app install or store connection required.
What payment methods do you accept?
Stripe handles cards from anywhere, plus PayPal, Apple Pay, and Google Pay. Indian customers pay in INR through Razorpay with UPI, net banking, or credit card. Every purchase generates a GST-compliant invoice.
Where are my generated assets stored?
Every asset stays in your Shhots library for as long as your account is active. Download anytime in original quality. We don't auto-delete.
How do you handle my product image data?
Your uploaded photos are used only to generate your assets. We don't train models on customer images. Generated outputs are private to your account.
What if I need more than 12,000 credits?
Email [email protected] or book a call and share your monthly volume and requirements. We run enterprise packs with bulk pricing, API access, dedicated account management, and Shopify integration for agencies and brands producing 200+ assets a month.